Welcome to ISB Support Center

When your organization selected ISB, you gained a partner with the right tools and support services to meet your needs, along with a commitment to provide the industry’s best total customer experience.

We understand that technology alone isn't enough to meet your increasingly complex and dynamic business and information system needs. We are committed to providing the services and support your need to maximize the value of your ISB solutions.

Our support programs and services are designed to make the journey through installation, development, deployment and management of your ISB solution efficient and productive. Our goal is to help you keep your environment up and running as smoothly as possible.

Featured Knowledge Base Articles

LaserFiche - Client
There is a gap on the gap SSL Version 2 and 3 Protocol Detection
We are not able to make testing with scan
A problem with a user 's hardware where the process of browsing the folder tree of the system is slow with Flag this problem with only one user
Scanned documents not being transferred to repository.
After viewing the scanned documents, we see the below "DEMO"​
LaserFiche - Server
The service is going down frequently We are not able to make testing
Could not open the service control manager: Access is denied. (0×00000005)
LaserFiche - web access
I'm trying to access an account (ADMIN), and I could not sign in. (9030)
There is sometimes a delay in saving the transaction and sometimes deleting it in the archive management Employee
Add and modify signature
"LF_Conn_Open(): The user login or password is incorrect"
We need to stop “Return to folder” link for all user, so when user open attach cannot see other documents
LaserFiche - Workflow
LaserFiche – Web Service
We are having a problem with the Web Service that provides us with files from LaserFich Where after you fill in the required variables, you receive the following error message (0x80004002 )
Network Scanner
System Features
WebIODocs Features
User Manual
LaserFiche User Manual Arabic Version (V10)